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Online Banking Security

When you Logon to Business e-Banking

  • Always access our Business e-Banking by keying in the website address ( at the address bar of the browser. Never gain access via hyperlinks embedded in emails, unknown sources such as pop-up windows or search results from internet search engines.
  • Avoid opening additional internet browsers sessions when your internet banking session is open.
  • If you encounter slow response or unusual screen pop-up, log out from Business e-Banking immediately and scan your computer with the most updated anti-virus software.
  • Always check the last logon date and time after logging in your Business e-Banking.
  • Avoid conducting banking transactions or check account balances from a public terminal.
  • Always log off properly and close the browser after you have finished using e-Banking Services. Never leave your e-Banking session unattended while using Hang Seng e-Banking Services.
  • If any unauthorized logon activity, suspicious logon behavior or website is found, please contact the Bank immediately at (852) 2198 8000.

Install Firewall and Anti-Virus Protection

  • Ensure your computer or mobile device has updated firewall and anti-virus software installed. The software should be updated regularly to protect you against new hacking attempts.
  • Never open email attachments or URLs unless you know they are from a safe and reputable source.
  • To protect your computer against viruses and online threats, an end-point security solution - Webroot SecureAnywhere will be available for free download after logon.

Safeguard Your Passwords

  • Change your password on a regular basis, at least every 60 days.
  • Keep your password confidential. Do not write down or reveal your password to anyone. Our Bank staff will never ask for your password.
  • Avoid using your birthday, name, ID card number, telephone number or other similar numbers as your password.

Making Online Payment

  • Always notify the Bank to update the contact information if there is any change in mobile phone number.
  • Review the payment details sent via SMS and contact our Bank immediately for any suspicion.
  • Review transaction records or statements regularly. Report to the bank if suspicious transaction is found.
  • Set up dual authorisation control will provide extra protection for your online transactions.

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Business e-Banking Security Features
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